I lead people and programs that close the gap between strategy and execution, building the capability, governance, and learning systems that help organizations perform at scale.
I started my career on the frontline, in retail, business sales, and customer care. That foundation gave me something most enterprise strategists don't have: a ground-level understanding of how organizations actually work, where friction lives, and what it takes to move people through real change.
Over more than two decades at T-Mobile, I've grown into an enterprise transformation leader. I partner with executives to solve complex organizational problems, design governance structures that scale, lead AI adoption initiatives, and build workforce strategies that stick long after the project closes.
The problems I'm drawn to most sit at the intersection of people, technology, and organizational design. I've led AI-enabled content transformations, built cross-functional operating models, and delivered enterprise programs that moved measurable business outcomes. I believe AI should make people more capable, and that the hardest part of any transformation is the human side.
I'm looking for my next challenge with an organization where executive partnership, organizational effectiveness, and responsible AI adoption are taken seriously.
A selection of large-scale initiatives designed and led from strategy through adoption, each anchored in executive partnership, governance, and measurable business outcomes.
Designed and launched Trainer University, an enterprise facilitation governance model that standardized instructional quality, certification, coaching, and executive accountability across Consumer and Corporate Learning. Established consistent delivery standards, embedded governance into operational processes, and created a scalable operating model that accelerated workforce readiness while improving leadership accountability.
Led the introduction of Synthesia as an enterprise AI capability, establishing the governance, security standards, branding guidelines, and production framework required for responsible adoption across the learning organization. Partnered with Procurement, Information Security, IT, Legal, and executive leadership to create scalable operating standards that enabled AI-powered content creation while maintaining enterprise quality and compliance. Pathfinder served as one of the first large-scale implementations, validating the business case, identifying approximately $200K in projected production and program cost avoidance, and accelerating broader enterprise adoption.
Partnered directly with executive leadership to design and operationalize a new cross-functional organization connecting Retail, Engineering, and Customer Care. Established governance, shared performance measures, and executive operating rhythms that strengthened organizational alignment, improved accountability, and enhanced the customer experience across multiple business units.
Led enterprise operational readiness for the national launch of T-Mobile Fiber across Customer Care, Retail, and Virtual Retail organizations. Coordinated workforce enablement, technology adoption, stakeholder alignment, and execution planning to prepare thousands of employees for a new operating model under aggressive launch timelines.
Designed the enterprise governance framework supporting EnBoarder implementation, creating communication workflows, accountability structures, and operational standards that transformed onboarding into a measurable enterprise capability. Simultaneously led a large-scale workforce transformation that prepared thousands of frontline employees to support new technologies and customer experiences across multiple locations.
Measurable enterprise outcomes delivered across AI adoption, organizational effectiveness, and workforce transformation.
Practical AI adoption at enterprise scale, grounded in responsible governance and human-centered design.
Recognition from peers, partners, and leaders at every level across 20 years.
T-Mobile InCrowd Award
My work is grounded in a simple belief: technology should make people more capable, not replace them. I help organizations translate strategy into practical ways of working that strengthen leaders, empower employees, and produce measurable business outcomes. The most powerful transformations I have been part of were not successful on budget or technology alone. They succeeded because leaders got genuinely aligned, people felt equipped rather than managed, and the change outlasted the project that launched it.
I'm open to senior leadership roles in Program Management, Organizational Effectiveness, Learning and Development, and Workforce Transformation. If you think there's a fit, I'd love to connect.